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Open legal access with clear terms

Legal terms, privacy choices, cookie use, and payment-record handling sit on one page so you can check what applies before you open your account.

Local-law accessDANA record contextCookie choicesAccount rights
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patihtoto Open legal access with clear terms
CONTACT PATHS

Check legal contacts without waiting

Legal questions should reach the right desk, not get mixed into general lobby chat. We separate account-access questions, privacy requests, and payment-record checks so you can send the correct detail the first time. Keep your account ID, registered phone number, and the date of the issue ready; it helps us match your message to the right account trail without asking you to repeat the same facts.

Team online

Live chat legal queue

Use live chat from 09:00 to 23:00 WIB for access questions, cookie choices, or a missing Legal page link. Our team can point you to Account › Profile › Legal during the session.

WhatsApp document check

Send WhatsApp support a clear photo of the account screen when you ask about identity checks or wallet-record mismatches. We will not ask for your password, PIN, or full payment-app login.

Email privacy desk

Email [email protected] for data access, correction, or deletion requests. Include your account ID, registered phone number, and the payment rail involved, such as QRIS or GoPay, if relevant.

DATA HANDLING

Browse data choices inside your account

We keep legal controls close to the account tools you already use. Your profile screen shows identity fields, wallet history, device sessions, and cookie choices in separate areas so you can check…

Account data checks

Open Account › Profile to view your registered name, phone number, and email. If any detail is wrong, contact support before changing payment rails, because identity and wallet records must match.

Cookie controls

Cookie choices sit under Account › Settings › Cookies on mobile browser. You can adjust analytics and preference cookies, while security cookies remain active to keep sign-in and session checks working.

Device sessions

Your active sessions show device type, approximate login time, and recent IP area. If a phone or computer looks unfamiliar, end that session and contact live chat during 09:00-23:00 WIB.

Payment records

Wallet history keeps DANA, OVO, GoPay, and QRIS references tied to your account ID. We use those records for reconciliation, dispute checks, and withdrawal verification when names or amounts need matching.

Retention checks

Some records must remain for security, payment, or legal reasons after you ask for deletion. We tell you which records can change now and which ones must stay for a defined purpose.

Change requests

For correction or deletion, send your request from the registered email or verified WhatsApp number. We confirm ownership first, then update the record or explain why a legal hold applies.

Ask legal questions before account use

These answers cover the legal points you are most likely to check before using an account: eligibility, data access, cookie choices, payment records, and contact routes. They are written for account holders in Indonesia, but they are not a substitute for your own local-law check. If your question involves a specific account, use your registered contact channel so we can verify ownership first.

It covers account access, identity checks, privacy choices, cookies, payment-record handling, and game-round records. You can find the current page through Account › Profile › Legal after signing in on mobile browser.

Access and eligibility depend on local law and are available only where local law permits. If your area or personal status does not allow access, do not open or continue an account.

Email [email protected] from your registered email or contact verified WhatsApp support. Include your account ID and phone number so we can confirm ownership before sharing or changing any record.

Yes, but we must verify ownership first. Open Account › Profile to check the current detail, then contact support with your account ID and the payment rail linked to recent wallet activity.

Those records help us match deposits, withdrawals, refunds, and account disputes to the correct account. Some wallet traces may remain after a deletion request because payment and security checks require them.

Security cookies stay active for sign-in, session checks, and fraud prevention. Preference and analytics cookies can be adjusted under Account › Settings › Cookies when you use the mobile browser version.

Use live chat from 09:00 to 23:00 WIB for quick routing, WhatsApp for account-screen evidence, or [email protected] for data access, correction, deletion, and written legal requests.

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