Reference

Open your account with clear data terms

VIP Baccarat, Cleocatra, Rocket Crash and the wallet are tied to one account record, so our Privacy Policy explains exactly what we collect when you join, log in…

Account data useDANA wallet contextOVO and GoPay checksQRIS payment records
patihtoto Open your account with clear data terms
CONTACT PATHS

Check privacy help through real channels

Privacy questions should reach the same team that can see your account status and ticket history. We keep support available every day through live chat, email and WhatsApp, with extra checks before we discuss wallet records or login changes. If you are in Denpasar and switch from mobile browser to a laptop, we may ask for the same account identifier so your request stays attached to one case.

Team online

Live chat

Use live chat inside your account for the fastest privacy request. Our team is online 09:00-23:00 WIB and may ask you to confirm username, registered phone and the latest wallet action before discussing records.

Email request

Send privacy questions to [email protected] when you need a written trail. Include your username, registered phone and the change you want, but leave out passwords, full card data or private device passcodes.

WhatsApp support

WhatsApp is useful when you cannot reach the lobby. We use it for identity checks, case updates and account-access help, then move sensitive changes back to account chat or email when needed.

ACCOUNT CARE

Browse privacy controls before lobby access

We write this policy around actions you actually take: creating an account, opening VIP Baccarat, checking Cleocatra, moving through the wallet and asking support for help.

Account records

We collect the account details you provide during registration and later updates, such as username, phone number and contact channel. These records help us keep wallet actions, support cases and login checks tied to your account.

Payment references

DANA, OVO, GoPay, QRIS and bank transfer records are used to match wallet activity, verify disputed amounts and answer your support requests. We do not publish your payment references in the lobby or promo areas.

Device signals

When you log in from Chrome on Android, Safari on iPhone or a laptop browser, we may record device type, IP range and session timing. This helps us spot access that does not match your usual pattern.

Cookies

Cookies keep your session open, remember language choices and support basic security checks. You can clear cookies in your browser settings, although doing so may sign you out and require a fresh login check.

Retention choices

We keep records for account service, payment matching, dispute handling and legal duties. When a record no longer needs to identify you, we aim to remove direct identifiers or reduce the stored detail.

Change requests

You can ask us to correct details, explain stored records or remove account access where allowed. We verify the request through support first so another person cannot change your account using only partial details.

See answers before you share details

These questions cover the Privacy Policy areas we see most often from account holders: what we collect, why payment references matter, how device checks work and how you can ask for changes. The answers are written for practical account use, so you can decide what to share before you open the lobby or contact support.

We collect the details needed to create and service your account, such as username, phone number, login records and support messages. We also store payment references when you use DANA, OVO, GoPay, QRIS or bank transfer.

Payment references help us match wallet actions to your account, check disputed transfers and answer support questions. The record usually includes method, time, amount reference and status, not a public display of your wallet activity.

Cookies can remember session and preference details, while internal logs may show which lobby areas your account opens. We use those records for account service, security checks and troubleshooting, not to publish your personal activity.

Contact live chat, email [email protected] or WhatsApp support with your username and registered phone. We verify the request first, then update fields we can change under payment, security and legal requirements.

You can ask us to remove or reduce account data, and we will act where our legal, payment and dispute duties allow it. Some wallet or security records may need retention for a defined operational reason.

We may record the device type, browser, IP range and login time, then compare it with earlier access patterns. If something looks unusual, support may ask for extra confirmation before discussing wallet or account changes.

Only the support and operations staff needed to handle the case can access your request. We keep the request tied to your account record, apply identity checks and avoid sharing passwords or sensitive device passcodes.